Pharmacy delivery operations infrastructure.
Replace OptimoRoute. Add the communication, driver management, and marketplace tools that actually reduce missed deliveries. Predictable tiered monthly pricing — your bill doesn't change when you hire your next driver.
Route optimization is commoditized. Operations aren't.
Missed deliveries cost more than bad routes.
Every failed attempt means a wasted trip, an angry patient, and a pharmacy questioning your reliability. OptimoRoute doesn't text patients, doesn't handle exceptions, doesn't give you backup drivers.
Your drivers need more than a stop list.
Proof of delivery requirements, patient availability confirmations, restricted handling alerts, delivery instructions — none of this exists in basic route software.
Your pharmacies need visibility.
Right now, pharmacies call you to ask where their deliveries are. They should see it themselves.
The missed delivery problem, solved.
Automated Patient Communication
What happens when the patient ISN'T home?
9 escalation types. Structured triage. Every exception handled.
Everything OptimoRoute does. Plus everything it doesn't.
Route Management
CSV import, route optimization, stop sequencing, batch operations. Keep your existing workflow.
Driver App
Mobile-optimized stop list, one-tap navigation, on/off duty, delivery requirements, proof of delivery.
Patient Communication
Automated SMS/email: ETA, arrival, confirmation requests, delay alerts, reschedule links. Inbound reply handling.
Escalation Queue
9 typed failure categories. Structured dispatcher triage. Resolve with notes. Nothing falls through the cracks.
Proof of Delivery
Photo, signature, or attestation. Configurable per pharmacy, overrideable per delivery. Server-enforced.
Driver Scheduling
Weekly availability patterns, same-day overrides, absent/on-duty/off-duty states. Know who's available before you dispatch.
Driver Marketplace
Backup driver pool. Self-registration, org invites, overflow dispatching. Cover sick calls and surges without full-time hires.
Pharmacy Dashboard
Self-service visibility for pharmacy clients. Delivery KPIs, failure rates, recurring schedules, end-of-day reports, CSV export.
Analytics
Delivery success rates, driver performance, notification breakdown, turnaround times. Exportable.
Contractor Payments
Stripe Connect. Per-delivery or per-route. Automated disbursements. 1099 export.
Multi-Tenant
Each courier is an isolated org. Per-org credentials, per-org cron jobs, per-org config. Onboard new operations without code changes.
Compliance
AES-256-GCM credential encryption, row-level security, RBAC, audit logging, data retention policies, opt-out compliance.
Predictable tiered pricing.
Monthly plans for courier fleets. Your bill doesn't change when you hire your next driver — only when you cross a tier.
Core
For growing courier operations.
1–20 drivers
- Unlimited deliveries
- Dispatcher dashboard
- Driver app
- Proof of delivery
- Patient notifications
- Route optimization
Growth
For established courier fleets.
21–50 drivers
- Everything in Core
- Advanced analytics
- Pharmacy integrations
- Priority support
- Backup driver pool access
Scale
For high-volume metro operations.
51–100 drivers
- Everything in Growth
- Multi-dispatcher controls
- Custom SLA rules
- Expanded reporting retention
- Integration support
Regional
For multi-region operations.
101–200 drivers
- Everything in Scale
- Multi-region dispatch
- API access
- White-label options
- Compliance exports
- Dedicated onboarding
What route optimization tools don't include
Most logistics platforms charge per driver and stop there.
| Feature | Typical logistics tools | Safe Route |
|---|---|---|
| Pricing model | Per driver / per stop | Tiered monthly rate |
| Route optimization | ||
| Driver app | ||
| Patient SMS notifications | ||
| Escalation workflows | ||
| Driver marketplace | ||
| Pharmacy dashboard | ||
| Proof of delivery | Basic only | |
| Contractor payments | ||
| HIPAA compliance | ||
| Bill changes every time you hire a driver |